What is the Network Events API?
The Network Events API is a digital tool that delivers you detailed and customer specific information about Chorus planned and unplanned network events and the impact these may have on your Chorus provided services to your customers.
In the event that there are any service affecting planned or unplanned events, this API gives you access to information on services that may be impacted, the type and duration of the impact, the work being carried out, as well as progress updates during unplanned events and remediation activities.
This information can be used to support your own internal operations as well as managing your customers' expectations. It can also be integrated directly into your own customer experience tools and processes to enable more efficient handling of customer transactions and your operational teams' activities.
Delivers Event Notifications
The Network Events API delivers event notifications for all planned and unplanned Chorus network events, for all of your Chorus services. Receiving this information via API enables you to access information more easily and integrate with your own systems and tools. This allows you to keep internal operational teams up-to-date so you can better manage your customers' experience and expectations.
Provides a repository of events
The Network Events API includes a repository for future planned, current, and recent planned and unplanned events. This provides a single source from which to access event information, which lets you more effectively manage customer expectations and keep internal operational teams up to date. This will enable them to be more informed and efficient with your customers.
Delivers network event impacts
The Network Events API lets you match impacted services to your customers, along with inbound interactions. This allows you to pro-actively manage outages and your customers' expectations more effectively with the goal of reducing unnecessary calls into your operational teams and offering a better customer experience.