What is the Assurance API?
The Assurance API is a comprehensive fault management tool which provides you with full visibility and control throughout the whole fault management lifecycle.
This API calls all available details of your product instance upfront to drive enhanced workflow including service validation, fault diagnostics, outage correlation, and a streamlined process for booking appointments and submitting and updating problem reports.
The Assurance API also incorporates the Network Events API enabling you to retrieve details of planned and unplanned events which impact your services, and/or retrieve a list of services impacted by an event.
Choose to deploy all or some of this functionality to seamlessly integrate this directly with your Assure processes, scripts, internal support systems and operational processes. With this capability at your fingertips, you can achieve faster resolution times and an even better customer experience.
Everything you need to know about a given service
Query our inventories to return the most detailed information we hold on your product instance including (where available) address, plan type, related products, recent orders, recent faults and impacting events. And run diagnostic sessions which will return comprehensive results for your Broadband and Fibre products all in one interface.
Integrates with Network Events
Retrieve details of recent planned and unplanned events, and current and future planned events related to an individual service or use this to return a list of your services which are impacted by a given event.
View & Retrieve Schedules
Retrieve schedule details and submit a schedule reservation request to generate an appointment with one of our service company technicians.
Submit & Manage Faults
Submit a problem report based on the results of a diagnostic session and then easily amend, update, close or cancel the report. Retrieve lists of historical problem reports filtered and sorted as specified.